Empathic Leadership In Medicine
Empathic leadership is a skill comprised of three elements:
- The ability to ignore the words, focus on emotions, and reflect those emotions back
- The ability to problem-solve specific issues once calm is restored
- The ability to create a learning environment that is emotionally safe
This skills must be learned, practiced and honed to be mastered.
Research shows that learning empathic leadership skills will not come from a one-off workshop. In fact, professional development workshops have an abysmal record at changing professional practices and improving student achievement.
Doug Noll offers a curriculum that includes three four hour lessons in the principles and practice of empathic leadership in education, followed by weekly small group or individual coaching sessions. Over a 10 week period, participants begin to master the skills and change the way they see their educational environment.
Topics include:
- The somatic, cognitive, and neurophysiologic components of emotion
- The concept of emotional categorization and its opposite, alexithymia
- Understanding the six needs of victims
- The four levels of reflect listening and why three types of reflection will always make things worse
- The skill of affect labeling to de-escalate strong emotions
- The skill of core messaging
- The skill of results-based listening
- The skill of making accountable agreements
- Teaching the skills forward
Each Empathic Leadership course is tailored for the needs of the client organization.