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Learn How to Calm an Angry Person in 90 Seconds or Less

If your team confronts conflict, high emotions, and difficult situations, consider bringing in Doug for de-escalation training. In his online de-escalation training workshop, your leaders and members will learn how to de-escalate strong emotions, solve problems, and create accountable agreements with everyone around them. Doug Noll has taught these skills for over 20  years in places as different as California’s most violent men’s and women’s prisons and the U.S. Congressional Budget Ofice with remarkable results. His de-escalation training workshops are the culmination of years of research and experience in the Prison of Peace project.

Participants in the de-escalation training will learn how to calm an angry person in 90 seconds or less.

Doug Noll offers a variety of online curriculums that include video lessons and live online group coaching sessions in the principles and practice business leadership, negotiation, and decision making skills. Over a 6 to 8 week period, your team members begin to master the skills and change the way they see their world.

      De-Escalation training topics include:

  • The somatic, cognitive, and neurophysiologic components of emotion
  • The concept of emotional categorization and its opposite, alexithymia
  • Understanding the decision making systems in the brain
  • The four levels of reflective listening
  • The skill of affect labeling to de-escalate strong emotions
  • The skill of core messaging
  • The skill of results-based listening
  • The skill of making accountable agreements
  • Learning skills to deal with entrenched beliefs
  • Learning how to teach the skills forward

Each course is tailored to the needs of your organization.

To open a conversation with Doug about the possibilities, send him an email.


Check what Doug's clients say about him

I started working with Doug a few months ago in order to develop skills that would help de-escalate tension while sheltering-in-place with family. The techniques he teaches were very useful to that end. I have found myself incorporating them in many other situations as well, such as with patients and staff in the office, in dialogue with friends, and with my toddler son. Some of his techniques are simple enough that I was able to use them immediately, with profound effect. Additionally, his approach is helping me to conserve mental and emotional energy while navigating challenging interpersonal dynamics, which has been invaluable for this working mom. I highly recommend his training.

Elizabeth Arris LAc

I don't remember where or why I bought your book. However, it has been the most profound life-changing read I have ever put my time and effort into. I am a Clinical Psychotherapist graduating with high honors. I started my own clinical practice several years ago which is successful. My focus is cognitive rehabilitation with a specialty in neuroscience and brain injury. I tell you that only so you know I have read and studied a lot of material. Mr. Noll, your message was received with the utmost appreciation. Through your work, I am a much better person, therapist, mother, friend, wife, and all the other roles I play in life. This book should be a requirement for all clinical therapist to read. I learned more from your book that all my work in grad school in reference to seeing the big picture. Again, I just wanted you to know the impact you have made on my life and how grateful I am.

Tori Johnson

I just wanted to share with you an experience I had the other day when I reflected someones emotional state back to them. I was in Target and was chatting with the cashier and asked how her day was going, she told me her day was not good and why it was not good. I got very quiet and still within myself, looked up at her and said,your fearful. The womens flood gates opened and she started crying. When she was finished I smiled and took her hand,looked into her eyes with complete acceptance,nodded to her and left.It also works with Alzheimer's people but in a deeper more fundamental way. They do not remember my words, but a feeling of connection and being heard. The evidence is in their behavior. I'm not sure how long the effects are for them, but in the immediate behavior with early to middle stage Alzheimer's it seems to work this far.

Jacqueline Thompson

Hi Doug, I have been following you for more than a year and practicing affect labeling I have been also following the weekly Thurs teachings and sharings. I have such good deep results...mostly for myself in my studies. I take whatever emotionthat besets me and observe it taking the journey to my frontal cortex. I watch the fear-based energy transform into something empowering. It's alchemy! I'm 66 with a stoic Scottish upbringing, and there are no good emotional tools in that world. So with the many buried angsts that I now can observe, it's more than amazing to watch these transform.With sublime respect and gratitude, Joy!

Joy Herhold