HOW TO TURN ANGER INTO A COMPETITIVE BUSINESS ADVANTAGE | KEYNOTE
We live in angry times. Unfortunately, we have few role models in public life who demonstrate civility to those they disagree with. Perhaps your organization faces the same problem–too few role models of civility, understanding, and calm. In this keynote talk, Doug shows your audience why angry outbursts are all to common and explains the fundamental principle that turns anger into a competitive advantage: de-escalate–then problem-solve. Whether your audience faces an angry boss, angry subordinates, angry customers, angry investors, angry shareholders, or angry vendors, Doug will show how that anger can be turned into deep loyalty, which results in a powerful competitive advantage.