In a world fraught with division and conflict, De-Escalate empowers you with neuroscience-backed communication skills, practical exercises, and real-world strategies to transform emotionally charged situations into calm, constructive interactions.
What People Are Saying
Quick guide to gain an important life skill, you are practicing only after a few pages
Chris T." This book finally explains how important our emotions are and how we all need to understand them instead of trying to ignore them. I haven’t had the book very long but I have implemented some of the techniques and they seriously do work! They work on other people and they really help me to calm myself so I don’t feel so dominated by my emotional reactions. I just bought 2 more copies for my family! "
It works!
Bella
" This book is a game-changer. As someone who works with volatile individuals, I was amazed by how simple yet effective the techniques are. The method transformed heated confrontations into meaningful conversations, and it even helped me better manage my own emotions. Truly life-changing—highly recommended! "
How to face down a rampaging elephant
Kevin Crenshaw" I've faced pretty intense situations as an interim executive and change-agent-when-its-hard. This book holds the key to succeeding when it's toughest. It's earned a permanent place on my bookshelf.
The first key should have been obvious but it wasn't: never, ever reason with someone who is upset. "You can't reach the mind until you calm the heart" (from Neverboss, mine). Agitated people are like riders on rampaging elephants (to borrow the analogy from Switch by Heath/Heath). First calm the heart (elephant), then you can reach the mind (rider). Otherwise, you just get trampled.
FIRST de-escalate, THEN reason or negotiate. But HOW exactly do you calm a rampaging elephant?
This book has the brilliantly simple answer. It works immediately, and it's fully compatible with Never Split the Difference (Voss)—another book that's earned a permanent place on my bookshelf.
You don't even need to read this entire book to start putting it to use. But you'll want to. 🙂 "
I wish this book was out when my difficult mother was alive, I might have been able to help her.
Jeannette D
" I found this book to be extremely useful in my work and daily life. It is easy to read a little changing to understand and use but worth the time and money. I have noticed a very nice change in myself after reading this book. I am less reactive then before and have used this method several times with good results. I have purchased additional book for family, friends and I will be purchasing a few more for some of my wonderful neighbors that have expressed an interest in reading it."
