How to Turn Anger Into a Competitive Advantage
We live in angry times.
Unfortunately, we have few role models in public life who demonstrate civility to those they disagree with. Perhaps your organization faces the same problem--too few role models of civility, understanding, and calm.
In this keynote talk, Doug shows your audience why angry outbursts are all to common and explains the fundamental principle that turns anger into a competitive advantage: de-escalate--then problem-solve.
Whether your audience faces an angry boss, angry subordinates, angry customers, angry investors, angry shareholders, or angry vendors, Doug will show how that anger can be turned into deep loyalty, which results in a powerful competitive advantage.
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Doug has taken 40 years of experience and education and distilled those principles into live workshops and keynote addresses presented globally.
Meet Doug Noll
Award-winning mediator, bestselling author, and creator of the Noll MethodTM, Doug has trained Congressional staffers, corporate leaders, and violent prison inmates in the art of listening to and naming emotions.
His book De-Escalate won the Book Excellence Award, while Elusive Peace earned the CPR Institute's Outstanding Book Award.
His fifth book, Empathy Leadership: The Powerful Skill That Drives Winning Results (Sep. 2026), elaborates the entire framework of nervous system leadership.
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